Shipping policy

Free shipping on every order

Every Lakely sofa ships free to the contiguous United States (the 48 continental states and Washington, D.C.). We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories or APO/FPO addresses.

How your sofa is shipped

Your sofa ships from a warehouse in the United States. It is delivered to your door by FedEx, usually in several boxes (one box per module or group of modules). Boxes may arrive on different days. Delivery is to your doorstep; in-home placement and assembly are not included.

Processing and delivery times

Orders are prepared within 24 hours, 7 days a week. Delivery then takes 3 to 5 days. These are estimates from our carriers, not guarantees, and may be longer during peak periods or bad weather.

Priority Processing

At checkout you can add Priority Processing for $3.99. Orders with Priority Processing are handled first by our team and get priority customer support. Carrier transit times are the same for all orders.

Tracking

As soon as your order ships, you receive an email with the tracking number(s) for each box.

Receiving your order

Please check every box when it arrives. If a box or a module is damaged, take photos of the box and the product and email us at contact@lakelyhome.com within 48 hours of delivery with your order number. We will work with you to resolve it.