Frequently asked questions

A sofa made of separate pieces, such as seats, corners and ottomans, that you put together at home. Depending on the model, the pieces can be arranged in more than one way.

On models shown in more than one layout, yes: the product page shows the layouts the same pieces can make, so you can switch between them when your room changes. Not every model takes every shape, so check the layouts on the product page before you order.

Each product page lists the dimensions of the sofa. Measure your wall, your doorways, your hallways and your stairs before ordering. Your sofa ships in several boxes, usually one per module or group of modules.

Screens show colors differently and fabrics can vary slightly between production batches. A slight difference in color is normal and is not a defect.

Free to the 48 contiguous states and Washington, D.C. We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories or APO/FPO addresses.

Orders are prepared within 24 hours, 7 days a week. Delivery then takes 3 to 5 days. These are estimates from our carriers, not guarantees, and may be longer during peak periods or bad weather. Shipping & delivery

Free on every order.

No. It usually ships in several boxes, one per module or group of modules. Boxes may arrive on different days.

As soon as your order ships, you receive an email with the tracking number of each box. Follow them on our tracking page.

To your doorstep. In-home placement is not included.

No. In-home placement and assembly are not included: the modules are delivered to your doorstep in their boxes.

This is normal: boxes travel separately and may arrive on different days. Check each box on our tracking page. If a box shows as delivered but is not there, contact us within 48 hours with your order number.

New foam and fabric can smell for a few days. Let the modules breathe in a ventilated room.

Compressed cushions can take 24 to 72 hours to reach their full shape after unboxing.

Folds from packing relax over a few days.

Yes, within 14 days of the delivery of your last box, for the complete order in its original boxes. Returns for a change of mind have a restocking fee of 50% of the price paid, and return shipping is at your expense. Returns & refunds

No. A return must include the complete order: every module and every part.

Report it within 48 hours of delivery with your order number, photos and a short video of the box, the shipping label and the damage. Keep the box. You pay nothing, and we replace the damaged module, not the whole sofa.

One year against manufacturing defects: frame, seams, zippers and connectors that fail under normal use. Normal wear, pets, sun fading and accidents are not covered. Read the warranty

Foam softens a little with use. This is normal and not a defect. Fluff and rotate the cushions regularly to keep them even.

Vacuum regularly, and check the care label before cleaning a mark. Damage from incorrect cleaning is not covered by the warranty.

Fluff and rotate the cushions regularly.

It can. Fading or discoloration from sunlight or heat is not covered by the warranty, so it is worth keeping your sofa out of strong direct sun.

No. Damage caused by pets, children, sharp objects, spills, stains or burns is not covered by the warranty.

You pay through Shopify's secure checkout, which shows every payment method available for your order. Payment information is transmitted encrypted and processed by our payment providers: we never store your full card number.

U.S. dollars.

Only before it ships, and orders are prepared within 24 hours. Contact us as soon as possible with your order number.

Check your spam folder first. If it is not there, write to us with the email you used at checkout.