Returns & refunds
You have 14 days to decide, counted from the day your last box arrives. Damaged or defective items reported within 48 hours cost you nothing.
- 14 daysafter the delivery of your last box
- Full orderreturned complete, in its original boxes
- 50%restocking fee on change-of-mind returns
- 48 hoursto report damage, at no cost to you
Which case is yours?
| Situation | Time limit | What you pay | What happens |
|---|---|---|---|
| Changed your mind | 14 days after your last box is delivered | Return shipping and a restocking fee of 50% of the price paid | Refund to your original payment method, minus the fee |
| Damaged, defective or wrong item | 48 hours after delivery, with photos and a video | Nothing | We replace the damaged or defective module, not the whole sofa |
A defect that shows up later? It is covered by our one-year warranty.
How to start a return
- Write to us
Go to our contact page, choose "Returns and refunds", and send us your order number and the reason for the return.
- Wait for our instructions
We email you the return instructions and the return address. Please do not send anything back before you receive them.
- Pack the complete order
Every module and every part, in the original boxes. For a change of mind, return shipping is at your expense.
- Get your refund
Once we receive and check your return, we email you to confirm. Your refund, minus any restocking fee, goes back to your original payment method. Your bank may take a few days to show it.
A return must include
- The complete order: every module and every part
- Items unused, clean and free of damage, smells or pet hair
- The original boxes and packaging
What cannot be returned
- A single module or part of a set
- Items returned after 14 days
- Items that are used, damaged, dirty, or not in their original packaging
- Gift cards
Damaged, defective or wrong item
If a box or a module arrives damaged, defective, or is not what you ordered, you pay nothing. Report it within 48 hours of delivery, with:
- your order number;
- photos and a short video of the box, the shipping label and the damage.
Keep the box and the packaging until the claim is closed. We replace the damaged or defective module, not the whole sofa. Claims made after 48 hours, or without photos and video, cannot be accepted as transit damage.
Cancellations
Orders are prepared within 24 hours. You can change or cancel your order only before it ships: contact us as soon as possible with your order number.
Return questions
When do the 14 days start?
On the day your last box is delivered. Because your sofa arrives in several boxes, the 14 days start only once everything has arrived.
Can I return just one module?
No. We do not accept the return of a single module or of part of a sofa: a return must include the complete order.
Who pays for return shipping?
For a change of mind, return shipping is at your expense. If an item arrived damaged, defective, or is not what you ordered, you pay nothing, as long as you report it within 48 hours of delivery.
How much is the restocking fee?
For a change-of-mind return, a restocking fee of 50% of the price paid for the returned items is deducted from your refund.
When will I get my refund?
Once we receive and check your return, we email you to confirm. Your refund, minus any restocking fee, goes back to your original payment method. Your bank may take a few days to show it.
Can I cancel my order?
Yes, but only before it ships, and orders are prepared within 24 hours. Contact us as soon as possible with your order number.
Need help with a return?
Send us your order number and we will guide you through the next step by email.
Or email contact@lakelyhome.com