Our one-year warranty
Every Lakely sofa comes with a one-year warranty against manufacturing defects. If something is wrong with the way your sofa was made, we fix it.
- 1 yearfrom the delivery of your last box
- Freereplacement part or module when a defect is confirmed
- Home usefor the original buyer, in the contiguous U.S.
- Photos + videosent with your claim
What is covered
- Manufacturing defects in the frame, such as a broken or split frame under normal use
- Seams that come apart and zippers that fail under normal use
- Connectors or fasteners between modules that break under normal use
- Missing parts at delivery (report them within 48 hours of delivery)
What is not covered
- Normal wear and tear, including the natural softening of foam and cushions over time
- Damage caused by pets, children, sharp objects, spills, stains or burns
- Fading or discoloration from sunlight or heat
- Pilling, fuzzing or creasing of the fabric from normal use
- Small differences in color between your screen and the fabric, or between production batches
- Damage from incorrect cleaning, misuse, moving, or modifications
- Commercial use (rentals, offices, hospitality)
- Damage that happened in transit: report it within 48 hours of delivery under our return policy
Good to know: this is normal
- A light smell at unboxing. New foam and fabric can smell for a few days. Let the modules breathe in a ventilated room.
- Cushions that take time to recover. Compressed cushions can take 24 to 72 hours to reach their full shape after unboxing.
- Foam that softens. Seats feel a little softer after the first weeks of use. Fluff and rotate the cushions regularly.
- Creases in the fabric. Folds from packing relax over a few days.
How to make a claim
- Write to us
Use our contact page and include your order number.
- Show us the problem
Describe it and send photos and a short video.
- We review your claim
We tell you what happens next. When a defect is confirmed, we send the replacement part or module.
How long and for whom
The warranty lasts one year from the delivery of your last box. It applies to the original buyer, for sofas bought on lakelyhome.com and used in a home in the contiguous United States.
This warranty does not affect any rights you have under the consumer protection laws of your state.
Warranty questions
My seats feel softer than at first. Is that a defect?
No. Foam softens a little after the first weeks of use: this is normal wear and is not covered as a defect. Fluff and rotate the cushions regularly to keep them even.
The color is slightly different from the photos
Small differences in color between your screen and the fabric, or between production batches, are normal and are not covered by the warranty.
A module was damaged during delivery
Transit damage is handled under our return policy, not the warranty: report it within 48 hours of delivery with photos and a short video.
Is a sofa used in an office or a rental covered?
No. The warranty covers sofas used in a home. Commercial use (rentals, offices, hospitality) is not covered.
Something wrong with your sofa?
Write to us with your order number, photos and a short video. We review every claim.
Or email contact@lakelyhome.com