Shipping & delivery
Every Lakely sofa ships free to the contiguous United States. Here is how your boxes travel from our warehouse to your door.
- Freeshipping on every order
- 24 hto prepare your order, 7 days a week
- 3 to 5 daysdelivery time, an estimate from our carriers
- 48 states + D.C.the contiguous United States
From order to doorstep
- Your order is prepared
We prepare every order within 24 hours, 7 days a week.
- It ships in several boxes
Your sofa ships from a warehouse in the United States, usually one box per module or group of modules. You receive an email with the tracking number of each box.
- Delivered to your door
Delivery takes 3 to 5 days. Boxes travel separately and may arrive on different days. Delivery is to your doorstep.
- Check every box
If a box or a module is damaged, report it within 48 hours of delivery. Here is what to send us.
Where we ship
| Destination | Do we ship? | Shipping cost |
|---|---|---|
| 48 contiguous states | Yes | Free |
| Washington, D.C. | Yes | Free |
| Alaska and Hawaii | Not at the moment | Not available |
| Puerto Rico and U.S. territories | Not at the moment | Not available |
| APO/FPO addresses | Not at the moment | Not available |
Shipping questions
How much is shipping?
Nothing. Shipping is free on every order to the 48 contiguous states and Washington, D.C.
Will my sofa arrive in one box?
No. Your sofa usually ships in several boxes, one per module or group of modules. Boxes may arrive on different days.
How do I track my order?
As soon as your order ships, you receive an email with the tracking number of each box. You can follow every box on our tracking page.
Is in-home setup included?
No. Delivery is to your doorstep. In-home placement and assembly are not included.
Can I change my shipping address?
Yes, but only before your order ships. Contact us as soon as possible with your order number and the new address.
Do you ship to Alaska, Hawaii or Puerto Rico?
Not at the moment. We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories or APO/FPO addresses.
A box arrived damaged. What do I do?
Report it within 48 hours of delivery with your order number, photos and a short video of the box, the shipping label and the damage. Keep the box and the packaging. We replace the damaged module, not the whole sofa. Read the details.
Still have a question?
Our team reads every email and replies as quickly as possible.
Or email contact@lakelyhome.com