Refund policy

Returns within 14 days

You can return your order within 14 days of the delivery of your last box. Because your sofa arrives in several boxes, the 14 days start only once everything has arrived.

To be accepted, a return must include:

the complete order: every module and every part. We do not accept the return of a single module or of part of a sofa;
the items unused, clean and free of damage, smells or pet hair;
the original boxes and packaging.

Changed your mind?

Returns for a change of mind are possible within the 14 days. A restocking fee of 50% of the price paid for the returned items is deducted from your refund. Return shipping is at your expense. We send you the return instructions and the return address by email; please do not send anything back before you receive them.

Damaged, defective or wrong item

If a box or a module arrives damaged, defective, or is not what you ordered, you pay nothing. You must report it within 48 hours of delivery, with:

your order number;
photos and a short video of the box, the shipping label and the damage.

Keep the box and the packaging until the claim is closed. We replace the damaged or defective module, not the whole sofa. Claims made after 48 hours, or without photos and video, cannot be accepted as transit damage.

What is not a defect

A slight difference in color between your screen and the fabric, or between production batches, a light smell at unboxing, creases from packing, and foam that softens with use are normal and are not defects.

Items that cannot be returned

A single module or part of a set
Items returned after 14 days
Items that are used, damaged, dirty, or not in their original packaging
Gift cards

Refunds

Once we receive and check your return, we email you to confirm. Your refund, minus any restocking fee, goes back to your original payment method. Your bank may take a few days to show it.